Do you have coc/eec certification ?

No, We don't have coc/eec Ebike. Our ebikes only have CE certification. So if your local law has special requirements, please do not buy. We do not accept returns for any reason.

Will I need to pay custom duties or taxes on my orders?

Items shipped from our EU/US warehouses are not subject to export taxes. However, if you are shipping an item from one county to another you may be subject to pay local taxes and custom duties on said item. The customer is solely responsible for these expenses. For more details about customs & taxes, please email us info@cmacewheel.com.

How much is the shipping?

Usually,all our items are free shipping. Except some remote area,need add remote fees.

How long is the shipping time?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="none" text_color="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] Ebikes ship by UPS /DPD ,it usually need around 5-10 working days after shipment. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

When can you ship out my order?

Usually if the ebike in EU stock/us stock,we will ship out in 2 working days.Tracking number will be given&email to you after that. Sometimes some E-bikes will be out of stock for some days,we will notice you that in 1 days after your order.

where can you ship to ?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="none" text_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] From EU warehouse,we can ship to below Europe country with no tax: France, Belgium, Germany, Spain, Italy, Netherlands, Poland, Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Croatia, Hungary, Lithuania, Luxembourg, Latvia, Portugal, Romania, Sweden, Slovenia, Slovakia From US warehouse, we can ship only usa with fast shipping and no tax: USA(not includes islands) How Can I get CMACEWHEEL E-BIKES if I am from other countries? If you are from another country, please contact us. We have other shipping methods to reach worldwide. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

My order showed as "delivered", but I didnt received my package. what can I do?

Here are some steps and suggestions on how to resolve this issue: >>Check if the delivery address of your order is correct; >>Ask your neighbors, relatives or friends if they receive the package on your behalf; >>All orders reported as "delivered" by the shipping company are considered to have been delivered. In this case, CMACEWHEEL is not liable for non-delivery.

How to set Cruise Control for cmacewheel ebikes

Cruise control is a feature that now comes standard on many models of cars. Many drivers prefer to drive a vehicle that has cruise control installed because of its convenience. If you are a commuter, cruise control will allow you to drive at a constant speed. Cruise control is an electronic device that allows a vehicle’s driver to lock the accelerator at a specific speed and take his or her foot off of the pedal. Cruise control is designed to be used on roadways without frequent stops, turns, or required driving maneuvers. Nowadays, More and more people ride electric bicycles to go to work, travel, and shopping. Therefore, the use of cruise control on electric bicycles is becoming more and more important, and of course, cmacewheel e-bikes offer that. By the way, a smooth and fewer people Road is the ideal location to use your bike's cruise control feature. Here’s how to apply cruise control on cmacewheel electric bikes: 1, If your cmacewheel ebike with a yolin display, then look below video: https://youtu.be/Q1luhgL4h7c 2, if your cmacewheel has a kingmeter display, then take a look at below video. https://youtu.be/v5HVSUSmCPQ In addition, if you have any question about cmacewheel ebikes. contact us freely.

Archives des FAQ – Boutique officielle CMACEWHEEL | Les meilleurs vélos électriques à gros pneus

Avez-vous une certification coc/eec ?

Par CMACEWHEEL | 16 mars 2022 à 09:14:30+01:00 |

Non, nous n'avons pas de vélos électriques coc/eec. Nos vélos électriques ont uniquement la certification CE. Donc, si votre législation locale a des exigences particulières, [...]

Dois-je payer des droits de douane ou des taxes sur mes commandes?

Par CMACEWHEEL | 11 août 2021 | À propos des commandes |

Les articles expédiés depuis nos entrepôts de l'UE/des États-Unis ne sont pas soumis aux taxes d'exportation. Cependant, si vous expédiez un article depuis [...]

Combien coûte la livraison?

Par CMACEWHEEL | 11 août 2021 | À propos des commandes |

Habituellement, tous nos articles sont livrés gratuitement. Sauf dans certaines régions éloignées, il faut ajouter des frais à distance.

Combien de temps dure le délai de livraison?

Par CMACEWHEEL | 07 août 2023 | À propos des commandes |

Les vélos électriques sont expédiés par UPS /DPD, il faut généralement environ 5 à 10 jours ouvrables après l'expédition.

Quand pouvez-vous expédier ma commande ?

Par CMACEWHEEL | 11 août 2021 | À propos des commandes |

Habituellement, si le vélo électrique est en stock dans l'UE/aux États-Unis, nous l'expédierons dans les 2 jours ouvrables. Un numéro de suivi sera donné et envoyé par e-mail à [...]

où pouvez-vous expédier ?

Par CMACEWHEEL | 21 août 2022 | À propos des commandes |

Depuis l'entrepôt de l'UE, nous pouvons expédier vers les pays ci-dessous l'Europe sans taxe : France, Belgique, Allemagne, Espagne, Italie, Pays-Bas, Pologne, [...]